Brightspace Update: Fall Support


As the fall term begins, remember that there are a variety of resources available to help you navigate Brightspace:

  • Visit the Brightspace Student Support website: This resource is available directly in your course under the Help menu in the Brightspace navigation bar. On the site, you can find instructions for basic course tasks, such as changing notification settings, using the Brightspace Pulse app, submitting assignments, and viewing grades. The site is an excellent starting point for technical questions.
  • Check out the Brightspace Student channel in Mediaspace: there you’ll find a short video tour of Brightspace and demos on how to take a quiz and submit assignments, among other things.
  • Contact Support: If you have questions about Brightspace, D2L provides on-demand technical support 24/7/365 via email, chat, and phone. For assistance with email, network or connection issues, please contact the ITS Service Desk.

Single sign-on for Brightspace and other tools
Did you know that you can use your MyCarletonOne (MC1) credentials to log in to the Carleton360 Student Experience Center through the Current Students website to enable single sign-on? Carleton’s educational technologies use single sign-on, including Brightspace, Zoom, Poll Everywhere and Kaltura Mediaspace. This means you only need to log in once with your MC1 credentials to access all of your key learning tools!

Brightspace FAQs
If you’re looking for help, you might find an answer to your question below. We’ve compiled some of the most common Brightspace questions students ask at the start of term.

  • Why can’t I see my course in Brightspace? If you’re signed in to Brightspace and your course isn’t showing up, there could be several reasons: your registration might not be processed, the course might not be active, or it might not have – not yet started. Learn more about course visibility here.
  • Why am I getting an error message when using BigBlueButton or H5P? If you are having problems using BigBlueButton or H5P in Brightspace, we recommend that you enable cookies in your web browser.
  • Why am I getting so many course notifications? By default, students receive regular notifications for their course, such as notifications of announcements and new grades. You can customize your notifications according to your needs.

Monday, August 29, 2022 in Academic, Faculty, News
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