CSS Corp, a global provider of customer experience and technology services, today announced that it has been recognized as a “Leader” in NelsonHall’s Assessment and Evaluation Tool (NEAT) report for Customer Experience (CX) Operations Transformation 2022. The company was positioned as a leader in 2 quadrants, namely overall capability and cost optimization capability. The report analyzed and evaluated the performance of 14 leading service providers, against a dynamic two-axis metric on their “ability to deliver immediate benefits” and their “ability to meet future customer demands.”
NelsonHall’s report recognizes CSS Corp’s ability to deliver compelling value propositions to its CX services customers. It highlights the company’s deep analytics capabilities, its strong growth in segments such as security, mobility and cloud-based CCaaS services, as well as its investments in developing strong IPs and use cases such as the cloud-based modular CX transformation suite – CSS Edison®. The company combines technical innovation with strategic delivery excellence to drive successful business results in CX operations for its global clients across all industries. Its digital-infused operations have enabled the company to remain agile and adapt to the rapidly changing industrial landscape, making it a distinguished player.
Sunil Mittal, CEO of CSS Corp, said, “Being named a ‘Leader’ by NelsonHall in such an important report is a proud moment for us. This recognition underscores our abilities to deliver scalable technology-driven CX operations, co-innovate with our Through our recent acquisition of Directly OnDemand, a GigCX services platform, we now have access to thousands of global experts and patented technology that allows us to offer scalable or hybrid technical support and customer service. Additionally, if we merge our proprietary CX CSS Edison® transformation platform into the mix, the value proposition becomes more unique and differentiated. We are well positioned to disrupt the CX landscape. Ivan Kotzev, Lead CX Analyst, NelsonHall, said, “The rapid shift to digital customer experience emphasizes effective integration between human and machine assistance. CSS Corp’s investments in its CX CSS EDISON® transformation suite with capabilities for intelligent routing, cloud migration, and omnichannel enablement, as well as its outcome-based business models to support co-innovation, will help to evolve into next-gen CX operations.” To learn more about CSS Corp’s positioning in NEAT CX 2022 transformations, please click here.
NelsonHall is a leading global analyst firm helping organizations streamline business processes, IT outsourcing and customer management services. The company’s 2022 NEAT CX Operations Transformation Assessment assessed CX vendors on their delivery capabilities, mechanisms in place to drive innovation, and level of investment in service.
About CSS Corp CSS Corp is a global provider of technology and customer experience services, revolutionizing the industry with a unique intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. The company is a digital transformation partner of choice for its customers, who include the world’s top innovators across all industries, from mid-market players to large enterprises. Its diverse team of more than 11,200 customer-centric thinkers, collaborators and co-creators across 20 locations worldwide are passionate about helping customers succeed through intelligent, automation-driven results. The company overcame macroeconomic headwinds to become the industry’s fastest growing and most award-winning company in its revenue range. To learn more, please visit https://www.csscorp.com Follow CSS Corp on LinkedIn, Facebook and Twitter.
About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand “the art of the possible in digital operations transformation”. With analysts in the US, UK and Continental Europe, NelsonHall provides buy-side organizations with detailed and critical market and supplier information (including NEAT ratings) that helps them make purchasing decisions. fast and very enlightened supplies. And for vendors, NelsonHall provides in-depth insight into market dynamics and user needs to help them refine their go-to-market strategies. NelsonHall’s research is based on rigorous primary research and is widely respected for the quality, depth and insight of its analysis.
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