How to fix audio not working after Windows 11 22H2 update?


While installing the 22H2 upgrade, several users are unable to use audio on their computers. This problem affects all installed programs and applications and seems to be related to the audio driver.

Apparently, updating the drivers didn’t work for most users, leaving them confused as to what to do next. In this guide, we’ll look at troubleshooting methods to try when this happens. Follow the method that best suits your situation.

1. Run the Audio Troubleshooter

The first thing to do when you experience sound-related issues in Windows is to run the Sound Troubleshooter.

Follow these steps to run the Audio Troubleshooter:

  1. press the To win + I keys together to open the Settings app.
  2. Picking out System > Troubleshoot > Other convenience stores.
    Access other convenience stores
    Access other convenience stores
  3. Now locate the Audio playback troubleshooter and click on the To run button. The troubleshooter will now start scanning the system for errors.
    Run the Audio Playback Troubleshooter
    Run the Audio Playback Troubleshooter
  4. After the troubleshooter completes the scan, check to see if any issues are identified. If the troubleshooter finds a problem and suggests a solution, click Apply this hotfix.
  5. Otherwise, click Close convenience store option and proceed to the next solution below.
    Quit troubleshooter
    Quit troubleshooter

2. Update/Restore Driver

You can also try installing another version of the driver as the problem is also likely to be caused by incompatibility. You can either update the driver to its latest version or revert to the previous version.

We’ve discussed both methods below, so continue with whichever works best for your situation.

2.1 Update driver

We will use the Device Manager utility for this purpose. Here is all you need to do:

  1. Type Device Manager in Windows Search and click Open.
  2. In the next window, expand the Audio inputs and outputs section and right-click on the problematic driver.
  3. Picking out Update Driver from the context menu.
    Update audio driver
    Update audio driver
  4. Now click on Automatically search for drivers then let the system choose a driver from the system.
    Allow device manager to search for drivers
    Allow device manager to search for drivers
  5. Follow the on-screen instructions to continue, then restart your computer. If the error persists, follow steps 1-3 again.
  6. This time choose Let me choose from a list of available drivers on my computer.
  7. Picking out High definition audio device and install it.
  8. Finally, restart your computer and check if the issue is resolved.

If you don’t have the latest driver on your computer, it’s best to visit your manufacturer’s website and download the latest audio driver from there. Then, install it by following the steps given above.

2.2 Driver Rollback

You can also revert the driver to an older state. Here’s how:

  1. Access the Audio and Inputs section as described below.
  2. Right-click on the targeted driver and choose Properties from the context menu.
  3. In the Properties dialog box, navigate to the Drivers tab and click on the Driver Rollback button.
    Roll back the driver
    Roll back the driver
  4. Follow the on-screen instructions to continue, then check if the issue is resolved.

3. Uninstall KB5017321 and KB5017026 (if applicable)

There are times when the latest released system updates are faulty and can cause problems within the system. In the case of the audio issues we are discussing, several users noticed that the KB5017321 and KB5017026 updates caused the problem, and they managed to fix the problem by uninstalling them.

If you also have these updates installed on your computer, we suggest that you uninstall them. Here’s how:

  1. Hurry To win + R to open Run.
  2. Type control in the Run text field and click Walk in.
  3. In the next window, choose Programs from the list of available options.
    Click on the Programs option
    Click on the Programs option
  4. Click on View installed updates under Programs and Features.
    view installed updates
    Click on the View Installed Updates option
  5. You should now see a list of all updates installed on the computer. Locate KB5017321 and KB5017026 updates and right-click on them.
  6. Picking out Uninstall and follow the on-screen instructions to fix the problem.
    Uninstall update
    Uninstall update

4. Install update KB5019509

A new update released by Microsoft which seems to have fixed this issue for different users is KB5019509 update. If your system does not already have this update, try installing it to see if it fixes the problem.

In this method, we will install the update manually using the Microsoft Update Catalog.

Here is all you need to do:

  1. Head to the Microsoft Update Catalog in your browser.
  2. Use the search bar in the upper right corner to search for update KB5019509.
    Check for update
    Check for update
  3. Once the results are displayed, find the most suitable update option according to your device and click on the To download button for that.
    Download update
    Download update
  4. Once the update file is downloaded, click on it to install the update. Then check if the issue is resolved.
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