BOSTON & GUILDFORD, England – (COMMERCIAL THREAD) – Insert after the second paragraph of the master key: Bridge-of-life is a major investor in Semafone.
The updated version reads as follows:
SEMAFONE LAUNCHES SECUREWEB + TO SIMPLIFY AND SECURE PAYMENTS ON THIRD-PARTY SITES
New solution extends payment capabilities of service providers, securing payments on merchant websites and third-party CRMs without compromising PCI DSS compliance
Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announced the launch of Semafone SecureWeb + ™ which enables outsourced contact centers, internal customer support and merchants to make payments on behalf of third parties through third party websites. With the addition of Semafone SecureWeb + Customer service professionals are able to perform secure and streamlined transactions compliant with the Payment Card Industry Data Security Standard (PCI DSS) on a variety of web applications.
By using Semafone SecureWeb +, Outsourced Service Providers (OSPs) and Business Process Contractors (BPOs) will be able to perform payment interactions transparently and securely. For businesses that support individual customer engagement and sales opportunities, Semafone SecureWeb + offers agents the ability to act as an extension of their customers with a single secure step allowing them to use different web applications for sales. incentive and crossover – adding more value to every transaction. Whether it’s a travel agent helping a client add hotel and transportation services to a booking or insurance companies updating policies to include warranties or earthquake extensions. , agents can easily take over additional transactions from multiple locations with Semafone SecureWeb +.
“Customers today expect a modern and seamless experience and don’t want to switch between agents across different channels,” said Gary E. Barnett, CEO of Semafone. “With the integration of Semafone SecureWeb +, OSP and BPO contact center agents will regain control of the payment applications used and eliminate the challenges of switching between tools and calls to make customer payments. Semafone SecureWeb + enables third-party merchants to transparently and confidently make PCI DSS compliant payments on behalf of their customers.
Semafone’s SecureWeb + acts as an extension of Cardprotect Voice +, allowing agents to use the secure telephone payment solution to deliver a seamless customer experience. The addition of Semafone SecureWeb + allows outsourcing partners to look and function as an extension of their customers, while protecting agents from exposure to sensitive data and mitigating any risk to the contact center. In addition, merchants are delineated for PCI DSS compliance, while supporting a diversification of their service offering to their customers through third-party websites. The solution removes the complexity of modern service interactions and protects customers and consumers by removing the risks associated with storing sensitive data.
With this solution, the end customer benefits from a truly fluid experience. Since a customer’s payment card details are inserted from Cardprotect Voice + via Dual-Tone Multi-Frequency Masking (DTMF) on specified website payment pages, sensitive card data entered into the browser Secure Web cannot be copied, viewed in browser code, or captured in a screenshot. By protecting payment information from call and screen recordings, Semafone SecureWeb + prevents consumer data from being seen or heard by the agent. The solution also protects the reputation of service providers and third-party merchants.
Semafone SecureWeb + is ideal for organizations looking for a fast, customizable implementation designed to initiate and strengthen customer relationships. Organizations using SecureWeb + can set up as many third-party websites as they want for successful business operations, as can virtually any payment service provider (PSP). With the addition of Semafone SecureWeb +, organizations can be confident in their ability to provide enhanced security to both their business partners and their customers.
For more information about Semafone, please visit: www.semafone.com.
Semafone provides secure, hybrid and on-premise cloud solutions to contact centers and all businesses accepting payments. In a digital world that has evolved into remote working environments, its premium Payment solutions allow organizations to securely collect personal data across all channels, including phone, online chat, social media, email, SMS, QR codes, and more. Through Semafone’s patented data capture methods, sensitive information such as payment cards or bank details and Personally Identifiable Information (PII), including Social Security numbers, is collected directly from the customer for processing. This method of data capture prevents PIIs from entering the business and IT infrastructure, protecting against the risk of fraud and associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions creates a seamless omnichannel experience that increases sales conversion rates and boosts customer loyalty, while simplifying compliance.
Founded in 2009, the company now supports clients in 26 countries on five continents. Semafone is vertically agnostic and its large customer base includes companies such as Amica Mutual Insurance, British Sky Broadcasting, BT Group and Sutter Health.
Bridge-of-life is a major investor in Semafone.
As a recognized global leader in secure voice transactions, Semafone’s technology is integrated with more than 30 payment service providers. Semafone has obtained the main security and payment certifications: ISO 27001: 2013, UK Cyber Essentials certification, PA-DSS certification for its payment solution Cardprotect, PCI DSS level 1 service provider, Visa merchant agent of Level 1 registered and Mastercard Site Data Protection (SDP) Authorized service provider compliant. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.