New updates are added at the bottom of this story …….
The original story (published June 10, 2021) follows:
Roku offers plenty of streaming players and smart TVs, making it one of the most widely used brands. However, several issues have recently marred the user experience.
Among them are the issues where Alexa and the YouTube TV app are not working on Roku devices. Now, it looks like more issues have bothered some Roku users.
According to multiple reports, Roku users are facing issues with audio playback / dropouts with HE-AAC / AC3 files.
It seems that the issues started to occur after updating to Roku OS 10. Some users even report that they hear loud clicks / buzzes in the audio with Roku Media Player.
However, it is not clear whether these issues are indeed related to Roku OS 10 or not, as the OEM has not commented on this so far.
It annoys Roku users as they cannot enjoy content in HE-AAC / AC3 audio format due to these play / drop issues.
Since Roku has not yet recognized or fixed the issue, users seem to have found a workaround on their own.
It seems that changing the audio mode for Roku devices where said issues occur from HDMI to Dolby Digital fixes the issues for some users.
While this isn’t an official workaround or a permanent fix, it’s still worth trying until Roku decides to fix the issue.
So if you are also having issues with audio playback / interruptions, be sure to try the above workaround.
Also let us know if this workaround fixed the issues for you or not by leaving a comment below.
Hopefully Roku takes a look at this issue and provides a proper solution to these issues soon.
That said, we’ll get you more details as we have new information to share, so stay tuned.
Update 1 (June 10)
IST 10:20 am: Roku is finally out to officially recognize this problem. Affected users are encouraged to continue waiting for a firmware patch.
Roku is struggling to hire / keep its firmware / software engineers.
That being said, the issue you’re referring to is a Known Issue and it looks like you’ve reported it directly to Roku before. All you (and we) can do now is wait for a firmware fix and, if you have access to other local / LAN playback facilities / platforms, use them.
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