The pandemic has clearly demonstrated the importance and value of working in the cloud. Vivek Mathur and Prasad Nair, partner and director at Deloitte in India, explain why adopting the cloud – with a 360-degree approach – should be an integral part of any business strategy.
To overcome the crisis, companies have had to change the way they manage their core businesses. Overnight, companies were forced to consider viable options for keeping operations with labor constraints due to foreclosure restrictions and health concerns.
This is where the cloud comes in – areas where cloud services have been tapped include remote work / home work (the cloud enables virtual desktops that allow employees to connect from anywhere). any device, anywhere, anytime) and video and audio conferencing (cloud-based video and audio solutions for hosting virtual meetings with customers, business partners and internal teams).
The use of the cloud has also been dramatically increased for backup and disaster recovery purposes (to ensure no data loss and business continuity), to meet the rapid evolution towards new ways of serving customers (allowing the rapid digitization of customer processes) and to fuel innovation (transfer innovation to the cloud to prototype and quickly propose new offers).
Organizations with a mature cloud roadmap were able to manage change faster than organizations without a cloud roadmap. For example, a leading shared banking team helped secure home work for all of its tech strength in a week by setting up virtual desktops in the cloud.
The cloud advantage
Onboarding any new team member could be done seamlessly without the regular hassle of procuring and setting up a laptop and desktop entryway, which often took weeks. Likewise, a large consulting firm in India could deploy custom mobile solutions to manage social distancing standards in the office with workflows integrated to various functions within the company and also track and trace employees affected by Covid. -19 and provide the required medical assistance within a few weeks.
The volume and variety of data generated by organizations during this time and the compute on demand required to run large and complex payloads to deliver a rich user experience to large user bases is expensive and difficult. to manage. The delivery times of such a massive infrastructure via conventional methods with the required agility are difficult.
Purchasing equipment with cross-border logistical challenges and limited availability of on-site labor for setting up the infrastructure will cause delays. The flexibility, scalability and elasticity offered by the cloud allow organizations to move quickly, at low cost without any upfront investment.
Before the pandemic, companies sought the cloud for innovation, agility, time to market, etc. However, post-pandemic businesses are turning more to the cloud for core services like backup and disaster recovery, online productivity tools, remote working, and activation.
The future is in the cloud
The pandemic and its effects are here to stay. Covid-19 has affected everyone psychologically and it will impact buying behavior and the engagement channel. Companies will come up with new business models to attract and retain consumers. For example, companies like jewelry where the in-store channel was most preferred for design nuances, merchandise value, and pricing complexity are now offered as a door service.
The need to be end-to-end digital is a necessity and companies will invest in initiatives such as SMART factories, command centers, augmented reality, remote operations, etc. The IT industry will see tremendous innovation in the technology and solutions needed to meet these demands and a greater need for talent.
To attract and retain talent, it will be essential to enable the workforce from anywhere. The cloud will be critical as demand (business needs) and supply (talent) will both depend heavily on the cloud as the backbone to enable these solutions.
It’s not just about moving to the cloud, but about implementing a 360-degree cloud strategy encompassing architecture, platform capabilities, operating model, site security and reliability. . A well-defined cloud strategy and operating model will help businesses adapt to any future unforeseen scenarios. There is no better time than now for organizations to begin their journey to the cloud and develop a cloud plan to adapt to the new normal.